Howard Lio
Community Manager @ Pendo: Welcome to the Discussions Community - let us know what we can do to improve your experience!
Posts
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Completed
PES Improvements AMA Thread - Comments will open on 1/31!
Hi everyone, this is the PES Product team and we're excited to have you join our AMA thread here in the Community. Comments are closed right now but will open on January 31st, Monday at 11 am EST. ...
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How can you track users from external campaigns?
I'm curious about tracking external sources (email campaigns, SMS, push notifications) to understand how people are coming to my app and evaluate effectiveness of my campaigns. What are some ot...
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Export all results from a poll
Thanks @... and Liz Feller for calling this one out as a frequently asked question: "I would recommend creating a Visitor Report where each column is a question from your poll. This visitor report ...
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What's a good or bad score for PES?
Hey team, I am looking to understand what is a good and bad score for the stickiness, growth and adoption? I read the benchmarking article, however I am finding it difficult to understand.
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What happens to the NPS survey if a user closes the browser? Can you prompt the survey to be seen again if dismissed?
Great question shared by @Hannah Hogan. Comment on the thread if you have any similar questions! If a user is prompted with the NPS Survey, but closes the browser what happens? Does it come back u...
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How to create a responsive NPS Guide
We are setting up a NPS survey to run across our responsive site for desktop and mobile, but the survey doesn't look great on mobile: Does anyone have any suggestions?
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Best practices for managing a public guide and updating segments
We need to edit a public guide. Are there best practices for how to do this? Should the guide be moved back to stage, make and test the updates and then republish? ...