To view feedback insights, go to Listen > Feedback from the left-side menu, choose a feedback view, and open the Overview tab. Here, you can:
- Look at an AI-powered summary that you can then edit.
- Visualize feedback volume over time.
- View feedback by Product Area.
- See a status breakdown of feedback in your saved view.
- See a list of your top submitters of feedback.
The filters at the top of the Overview tab modify the insights and visualizations that you see in this tab.
AI-powered summary
Note: The AI summary feature is only available to subscriptions with AI enabled in Listen. To turn it on, go to Settings > Subscription settings > AI access and select Feedback summaries in Listen.
For feedback views with at least five feedback items in them, an AI assistant in Listen creates an automatic summary of your feedback view to give you insight into key themes. This summary includes a Pendo AI label unless you make changes to it. If you edit the summary, the label disappears to indicate that it's no longer solely AI-powered.
The summary is based only on the feedback items included in that saved view. For information about saved views and how to create them, see Save custom views of feedback.
AI-powered feedback summaries work best with English as the input language. Other languages might result in unpredictable translations.
Edit summary
Select any part of the summary to edit it, including the content and how it's written. In the toolbar that opens, you can also:
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Regenerate the summary as either a bulleted list or a paragraph by selecting the AI Assist (wand) icon.
- Edit the formatting of the text, including the ability to bold, italicize, underline, strikethrough, highlight, and change the font color.
- Edit the layout and appearance of the summary, including the ability to create bulleted and numbered lists, change the alignment, create quote blocks, and add horizontal lines.
- Add links to the text.
- Undo and redo changes.
When you're done, select the tick icon in the far right of the tool bar, or select the cross icon to the left of it to discard all changes. This updates the information at the bottom of the summary, telling you who last updated it and when.
Copy the summary
To copy the summary, select the Copy summary icon in the top-right of the Feedback Summary section, to the left of the Add to Dashboard icon. You can then paste its contents to another document or system.
Add the summary to your Dashboard
To add the summary to a Pendo dashboard, select the Add to Dashboard icon, in the top-right of the Feedback Summary section.
Visualize feedback volume
Use the Count of feedback items by creation date line chart to see the number of feedback items that contribute to the saved view you're in over time. You can download this chart and add it to your Pendo Dashboard using the icons in the top-right corner of the section.
This chart won't render if only one day is selected or if the view only includes one feedback item.
View feedback by Product Area
Use the Feedback items by product area chart to see how the feedback items in your saved view are distributed across Product Areas. The pie chart shows you what proportion (percentages) of feedback in your saved view are associated with specific Product Areas. You can download this chart and add it to your Pendo Dashboard using the icons in the top-right corner of the section.
Status breakdown of feedback
Use the Feedback items by status chart to see how much feedback is still open for review. There are three possible statuses: New, Under Review, and Reviewed. All new feedback items are automatically given a status of New. You can download this chart and add it to a Pendo dashboard using the icons in the top-right corner of the section.
Top submitters
The Top submitters section shows you a list of the top accounts associated with the feedback in your saved view. You can add this list to a Pendo dashboard using the Add to Dashboard icon in the top-right corner of the section.
Select an account in this list to go to that account's details page.