This article summarizes changes to the Session Replay product documentation in Pendo.
| Date | Articles | Description |
|---|---|---|
| January 13, 2025 | Clarified where you can find links to Jira issues from Replay. | |
| January 8, 2025 | Added information about dead clicks. | |
| January 6, 2025 | Added information about the ability to ignore frustration indicators. | |
| January 3, 2025 | Create an issue from a replay | Made minor text and screenshot adjustments for styling. |
| January 3, 2025 | Create replay playlists | Added subsection headers, made minor text and screenshot adjustments for styling, and added a new section titled Manage clips in a playlist. |
| December 26, 2024 | Moved filtering-related content to a new article dedicated to filtering replays. Also added information about most error-clicked replays. | |
| December 26, 2024 | New article that details the nuances of filtering in the replay library. | |
| December 18, 2024 | Divided instructions into two sections: one for the Jira integration workflow, and one for the general workflow. | |
| December 18, 2024 | Updated instructions and screenshots to account for nuances in the user experience if the user has the AI Replay summaries and descriptions (beta) setting turned on. | |
| December 9, 2024 | New article that provides instructions on how to create issues from replays. | |
| November 12, 2024 | Added instructions and screenshots on how to ignore a rage click or error click frustration indicator, and how to undo an ignored indicator. | |
| November 4, 2024 |
Updated instructions for creating playlists and adding replays to playlists to include one new and one updated workflow. |
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| October 18, 2024 | Updated screenshots to include the event log search bar, and added a reference to the new search bar in the sentence about filtering the event log by event type. | |
| October 2, 2024 | New article that details how to save replay clips into playlists, and how to update, share, and delete playlists. | |
| September 30, 2024 | Updated screenshots to include the event type dropdown filter in the event log, and added instructions for filtering the event log by event type. | |
| September 18, 2024 | Added instructions for creating a pre-populated funnel or Data Explorer report directly from a replay, and updated screenshots to include the new Trends tab. | |
| September 6, 2024 | Updated the Apply filters section to remove a reference to filtering by Track Event as an event type. | |
| August 28, 2024 | Added instructions for creating saved filters and accessing them at a later date. | |
| July 24, 2024 | Added information on the newest frustration indicator: over-guidance. Also updated screenshots and instructions of the replay player to include the new Show all frustrations toggle. | |
| July 22, 2024 | Added a note that error messages now appear in the error log. | |
| July 18, 2024 | Clarified that replay-capturing isn't supported for images and fonts located on disk in Electron apps. | |
| July 15, 2024 | Updated screenshots and instructions to match the latest visual changes made to the replay player. | |
| July 8, 2024 | Added information on the newest frustration indicator: NPS detractors. Also removed the beta reference for the Product Area event filter. | |
| July 3, 2024 | Added information on the new advanced filter for duration. | |
| July 3, 2024 | Updated each article to reflect the new structure where Library and Saved Clips are accessible from separate pages from the Replay module in the left-side menu. | |
| July 1, 2024 | Watch replays | Added a section titled View additional resources that links to our Session Replay course in Pendo Academy. |
| June 13, 2024 | Session Replay privacy | Added step-by-step instructions for accessing the Replay Settings page. Also expanded tables within privacy configuration options to include additional elements, and clarified CSS selectors needed for masking or unmasking each element. |
| June 4, 2024 | Watch replays | Updated the article to note that U-turns in frustration filters and to clarify that the Replays table count displays as 5,000+ if the maximum is exceeded. |
| May 15, 2024 | Watch replays | Added information about frustration filters. |
| May 13, 2024 | Watch replays | Updated the article to note the ability to hover over event names within event filters to view details about a tagged event. |
| April 22, 2024 | Watch replays | Added information about U-turns. |
| April 22, 2024 | Enable Session Replay | Clarified that Pendo starts capturing replays for visitors after their first page reload after Session Replay is enabled. |
| April 6, 2024 | Watch replays | Updated the image for watching replays from funnels to reflect the current UI. |
| April 5, 2024 | Watch replays | Clarified that replays have no maximum session length. |
| April 4, 2024 | Watch replays | Added information about error clicks, and updated the default column order. |
| April 2, 2024 | Create replay clips | Added a mention of the new Copy link button available in the clip creation success message. |
| March 21, 2024 | Watch replays | Added information about rage clicks in the new Frustration table column. |
| March 19, 2024 | Watch replays | Updated the article to reflect the latest changes to event filters in the replay library. |
| March 8, 2024 | Session Replay privacy | Clarified that, while all replays are automatically deleted after 30 days, saved clips don't expire until after one year. |
| March 8, 2024 | Use Pendo for Replay consent | New article that explains how you can use Pendo to collect consent from your visitors. |
| February 9, 2024 | New article that details how to clip replays and then save or share those clips. | |
| February 6, 2024 | New troubleshooting article that explains why you might find replays for visitors who aren't in your Replay audience segment. | |
| January 31, 2024 | Session Replay privacy | Clarified that any changes made to your Session Replay audience can take up to 10 minutes to process. |
| January 24, 2024 | Updated the article to reflect the newly required agent version. | |
| January 22, 2024 | Added information about the % Active Time column and clip sharing. | |
| December 21, 2023 | Updated the introduction to include common use cases and personas for Session Replay. | |
| December 20, 2023 | Restructured the Watch replays with the Pendo player section to improve readability, and added information about the new Expires On table column and event log actions. | |
| December 18, 2023 | Updated the article to reflect the latest Play column in the Replay Library and the ability to watch replays from Discover. | |
| December 11, 2023 | Updated each article to account for recent updates: 30-day retention, default date ranges including today, and the inactivity timeout setting. | |
| December 4, 2023 | Watch replays | Added information on visitor and account metadata that's available on the Replay Player page and quick filters that's available when viewing replays from Visitor Details and Account Details. |
| November 28, 2023 | Watch replays | Added a tip for how to specify a starting timestamp in a replay URL. |
| November 28, 2023 | What's new in Replay | New article that captures monthly release notes for Session Replay. |
| November 15, 2023 | Replay performance impacts | Removed the Data capture process section that outlines how the Pendo agent captures replays, as that information was added to the new overview article. |
| November 15, 2023 | Session Replay overview | New article that explains how Session Replay works at a high level. |
| November 3, 2023 | Missing replays | Added troubleshooting steps under a new section titled Check existing privacy settings. |
| November 2, 2023 | Missing replays |
Updated the previously titled Review your segment section to Consider visitor eligibility, and added all of the reasons you might not find contextual replays as expected. |
| November 1, 2023 | Added a section titled Data capture process that outlines how the Pendo agent captures replays. | |
| November 1, 2023 | Added a note to clarify that Session Replay is an add-on product that you must purchase to access. | |
| October 27, 2023 | Session Replay privacy | Added a subsection under Selector rules titled Rule prioritization that explains how we handle selector rule prioritization when multiple rules match elements in the DOM tree. |