The Jira integration with Listen allows you to link Jira issues to ideas in Listen and replays in Session Replay. For an overview of functionality, see Jira integration with Pendo.
Prerequisites
- Admin access to Jira.
- Admin permissions in Pendo.
- Authentication with both Pendo and Jira.
We recommend creating a specific Jira user for this integration. This protects you from having the Jira user deactivated if the employee leaves the company.
Set up the integration
- In Pendo, go to Settings > Integrations.
- Find and open the Jira tile. This opens a panel on the right side of your screen.
- Select Set up. This opens an authentication screen, prompting you to enter your Jira credentials, for which we use Tray.io.
- Select New authentication. This opens Create a new authentication.
- Enter your Jira Site URL. This is the URL of your Jira dashboard and must include
https://, for example,https://mydashboard.atlassian.net. - Select Create. This opens an authentication window.
- Under Use app on, choose your Jira site URL.
- After you've authenticated, select Next and then Finish in the integration panel in Pendo.
- Enable the integration using the toggle at the top of integration panel.
Validate the integration in Listen
- In Pendo, go to Listen > Validate ideas.
- Choose an idea or create and open a test idea to link a Jira issue to.
- Add a Jira issue to the idea, either by creating a new Jira issue or linking to an existing Jira issue. For instructions, see Jira integration with Pendo Listen.
Validate the integration in Session Replay
- In Pendo, go to Replay > Library.
- Choose a replay to link a Jira issue to.
- Create a Jira issue from a specific part of the replay. For instructions, see Create an issue from a replay.