Mobile Page and Feature alerts

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The Alerts tab shows mobile Pages and Features that have stopped collecting analytics and displaying guides.

Pendo proactively shows alerts for Pages and Features that may need verifying due to a new app version release or when a potential issue is identified. A few examples of why a Page or Feature may need to be updated are changes to a page’s title, structure, or custom attributes.

How alerts work

When a new version of your app is released, the rules that Pendo uses to identify a Page or Feature might have changed.

Pendo compares the Pages with no views or Feature clicks from your latest app version release to the same Pages or Features in previous app versions that had Page views or Feature clicks in the last 30 days.

Pages and Features showing this pattern of behavior are shown as an ‘Alert’.

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Update Pages and Features

1. Go to Product and select either Pages > Alerts or Features > Alerts.

2. Hover over the Page row and select the camera icon to update it with the most recent app version. 

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3. If you need to update the Page, select Update Page.

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4. If Pendo identifies Features that need updated on this page, you receive an alert on the top right corner of the screen. 

All Features that need to be updated on this page appear with an Update red button.

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Note: you can also subscribe to Page and Feature Alerts to be notified via email.

Alert table columns

App. The app the Page belongs to.

Type. The type of alert (Page or Feature).

Name. The name of the affected Page or Feature.

Last seen on version. The version of your app that Pendo last collected analytics on for the Page or Feature.

Views on last seen version.  Number of Page views or Feature clicks that Pendo logged for this Page or Feature in your 'last seen version'.

Newest version. The app version we recognize as your 'newest'. This is calculated by a logical count of the total number of Visitors in the app, and in each version. The more Visitors an app version has, the quicker it would be identified as your 'newest version'.

Views on newest version. The number of views in the newest version of your app for this Page.

Associated Guides. The guides that are associated with the affected Page or Feature.

 

Frequently asked questions

Why is my updated Page/Feature still showing in the Alerts list?

This might be caused by an incorrect Page or Feature Rule. To fix a Page, go to Manage Page > Page Rules and remove the Page Title Identifier. If the Page still shows under the Alerts tab, contact our Support team.

How do you identify the newest app version?

By a logical count of the total number of Visitors in the app, and in each version. The more Visitors an app version has, the quicker it would be identified as your newest app version.

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