Alerts Tab shows mobile pages and features that have stopped collecting analytics and displaying guides.
Pendo proactively shows alerts for pages and features that may need verifying due to a new app version release or when a potential issue is identified. A few examples of why a page or feature may need to be updated are: Changes to a page’s title, structure and/or custom attributes.
How do Alerts work?
When a new version of your app is released, the rules which Pendo uses to identify a page or feature may have changed.
Pendo compares the pages with no views or feature clicks from your latest app version release to the same pages or features in previous app versions that had page views or feature clicks in the last 30 days.
Pages and features showing this pattern of behavior are shown as an ‘Alert’.
How to Update Pages and Features
1. Go to Product > Select either Pages or Features > Alerts tab.
2. Hover over the page row and click on the camera icon to update the page. Make sure you update the page with the most recent app version.
3. If you need to update the page, simply click ‘Update Page’.
4. If Pendo identifies features that need update on this page, you will receive an alert on the top right corner of the screen.
All features that need updating on this page will appear with an "update" red button.
Note you can also subscribe to Page and Feature Alerts to be notified via email.
What do the columns mean?
App: The app the page belongs to.
Type: Type of alert - Page or Feature.
Name: Name of the affected page\feature.
Last seen on version: The version of your app that Pendo last collected analytics on for this page\feature.
Views on last seen version: Number of page views\clicks Pendo logged for this page or feature in your 'last seen version'.
Newest version: The app version we recognize as your 'newest'. This is calculated by a logical count of the total number of Visitors in the app, and in each version. The more Visitors an app version has, the quicker it would be identified as your 'newest version'.
Views on newest version: Number of views in the newest version of your app for this page.
Associated Guides: Shows the guides that are associated with the affected page or feature.
I updated the page and\or feature, but it's still showing in the Alerts list
This might be caused by an incorrect Page or feature Rule. To fix a page, try going to Manage Page > Page Rules tab and remove the Page Title Identifier. If the page still shows under the 'Alerts' tab, please contact support.
How do you identify the newest app version?
By a logical count of the total number of Visitors in the app, and in each version. The more Visitors an app version has, the quicker it would be identified as your newest app version.