Pendo Feedback takes all the hard work out of managing requests and ideas through our two-way integration with Zendesk.
Your customer-facing will be able to close request tickets in seconds, saving valuable time, and impressing your Visitors.
By using Feedback, your customer-facing teams can:
- Instantly and effortlessly create a new request directly from within the Zendesk ticket.
- Automatically send the Visitor a link to their request.
- Keep Visitors constantly in the loop with their request, without any work on your side.
Rather than having your customer-facing teams manually inputting and tracking your many requests, they can use Feedback to automate the whole process.
Not only does this free up your customer-facing teams to provide better assistance for your Visitors, but it also shows your Visitors that you truly appreciate their ideas, and strengthens your company’s relationship with them.
Important: When using the Zendesk plug-in, the Feedback request will be auto-completed with the content of the support ticket. Before saving the request, make sure you edit the content to ensure no personal details or email signatures are included.