Pendo Feedback takes all the hard work out of managing requests and ideas through our two-way integration with Zendesk.
Your customer-facing will be able to close request tickets in seconds, saving valuable time, and impressing your Visitors.
By using Feedback, your customer-facing teams can:
- Instantly and effortlessly create a new request directly from within the Zendesk ticket.
- Automatically send the Visitor a link to their request.
- Keep Visitors constantly in the loop with their request, without any work on your side.
Rather than having your customer-facing teams manually inputting and tracking your many requests, they can use Feedback to automate the whole process.
Not only does this free up your customer-facing teams to provide better assistance for your Visitors, but it also shows your Visitors that you truly appreciate their ideas, and strengthens your company’s relationship with them.
Important: When using the Zendesk plug-in, the Feedback request will be auto-completed with the content of the support ticket. Before saving the request, make sure you edit the content to ensure no personal details or email signatures are included.
Read more here on a Feedback guide for the support team and best practices on what makes a great request.