You might notice that two or more Pages or Features show the exact same number of views, visitors, and accounts for mobile applications. This typically means that their tagging rules are identical or overlapping, causing Pendo to treat them as the same element.
Pages
This usually happens when Pages share a similar structure and the current Page rule doesn’t distinguish them. Pendo uses Page structure to identify Pages. If two screens appear structurally identical, such as using the same Page title, tab index, or route name, they can be grouped under a single Page unintentionally.
To resolve this:
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Open each Page with matching analytics in a new browser tab.
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Scroll to the Top Visitors section.
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Compare the visitor lists. If they’re identical, refine the Page rule.
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Add a custom identifier to distinguish the Page based on a unique element.
Features
This occurs when Features are tagged with identical rules. If there’s no unique attribute to differentiate them, Pendo considers them the same Feature and aggregates the data.
To resolve this:
- Review the Feature rules to ensure each Feature is uniquely identified.
- If no unique selector exists, ask a developer to add a unique ID or accessibility label to each Feature.
- After the app update, recapture the Page and retag the Features.