View NPS response data on dashboards

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The Net Promoter Score (NPS) dashboard widget allows you to put various categories of NPS response data on the dashboard, including distribution, trends over time, responses, usage by score, NPS breakdown, and theme distribution.

You can also find all of this information on an NPS survey's details page, but using the NPS widget allows you to:

  • Use additional filters to contextualize your NPS responses with the rest of the product usage data on your dashboard.
  • Centralize your NPS trends and product insights in one view to discover patterns in user sentiment and usage and share your findings with colleagues.

NPSWidgetSplash.png

Every NPS survey in the subscription with any status is available in widget settings, but response data is required to populate the widget.

  1. To add the widget to a dashboard, navigate to the dashboard, then select + Add Widget in the top-right corner of the page.
  2. Select Net Promoter Score from the list of available widgets.

    Dashboard_AddWidget_NPS.png

  3. Update each field to your preference. The available fields vary depending on your selected widget type:
    • Name. Enter a display name for the widget. The name of the selected NPS survey is automatically appended to the end upon saving.
    • NPS Widget Type. Choose between distribution, trends over time, responses, usage by score, NPS breakdown, and theme distribution. Refer to the widget preview to compare each type.
    • NPS Survey. Select the NPS survey you'd like to display NPS survey response data for. All NPS surveys in your subscription are available for selection in the dropdown list.
    • Channel. Filter responses by the channel used to submit the response: in-app and email, in-app only, or email only.
    • Account. Filter to a single account from a list of all Account IDs in the subscription.
    • All Time. Choose to turn the date range off and display data for all survey responses ever submitted for that survey. This option is only available for the Distribution and Responses widget types.
    • Date Range. Choose the date range when responses were submitted. If selecting a custom date range, the duration must be 180 days or less.
    • View Timeframe By. Group responses in the visualization by daily, weekly, or monthly increment. This option is only available for the Trends Over Time and Usage by Score widget types.
    • Segment. Select a segment to filter responses by specific visitors or accounts.
  4. Select Save to add the widget to your dashboard.

    Dashboard_NPSWidget_Save.png

You can add the Net Promoter Score widget multiple times with different widget types and filters.

For more information on general dashboard and widget functionality, see Dashboards.

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