This article provides troubleshooting guidance for when a tagged Page shows zero Page views but has visitors registered.
Product area: Product > Pages (web, mobile)
Issue
A Page view is counted when a visitor loads a URL that matches a Page rule. There are three reasons why a Page might show visitors but no Page views:
- Visitors interacted with the Page without loading it in the selected date range. Unique visitors counts every visitor who generated an event on the Page in the date range, but Page views counts only Page loads.
- An ad blocker is blocking Pendo.
- Pendo isn't installed on the page.
Check filters
When looking at Page metrics, verify that the filters match the date you created the Page tag and that the segment is correct. Excluded visitors don't display under the Everyone segment or in custom segments.
If the Page's visitor list shows visitors with zero views, they loaded the Page before the date range started and then interacted with it inside the date range. Widen the date range to include their Page loads.
Check ad blockers
Make sure that ad blockers are turned off. Ad blockers can stop Pendo from collecting events on some domains.
If you can't turn off ad blockers, you can use a CNAME to make sure that events are collected and content is delivered to your visitors. For more information, see Overview of a CNAME. Also check that your Page rules match the URLs where Pendo is installed.
Check that Pendo is installed on the page
After turning off ad blockers, verify that Pendo is installed on the page.
- Right-click the page in your application and select Inspect.
- In the browser developer console, enter
pendo.validateInstall(). - Press Enter to return metadata.
- If no metadata returns, the following error message typically appears, which means that Pendo isn't installed on your page.
- Install or update Pendo in your application code.
For more information about installing Pendo and URLs for Page tagging, see Developer's guide to implementing Pendo using the install script and URLs for Page tagging.