This article provides guidance for when you've tagged a dropdown menu item element but aren't seeing any click events.
Product area: Analytics > Product > Features > Visual Design Studio (web)
Issue
We can't currently tag option and select HTML elements as Features in Pendo. This is because, when selected, these elements generate "change" events. Pendo only captures click, focus, and load events. For more information on Pendo captured events, see our Glossary.
Diagnosis
Check whether the dropdown menu is coded using option HTML elements. It isn't currently possible to tag option and select elements as Features in Pendo.
If you're unsure whether your dropdown menu uses option elements, you can check by right-clicking on the element in Google Chrome and selecting Inspect. Check the section of highlighted code in the browser developer tools, looking for the words "option" and "select".
For an example of this code, see the W3Schools' HTML <option> selected Attribute article.
Solution
If your site has an Option Select style dropdown, Pendo isn't able to track clicks on these dropdown menus because they can't send a click event through the browser. These are instead sent as a change event that Pendo can't latch onto.
You can still track these interactions with a Track Event. For more information, see Track Events.