Eric Miller
Posts
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Zapier to Slack integration
I am using the recipe for sending NPS to Slack via Zapier. (I am aware of the available built-in integration option but am using this method to control which responses we send to Slack). I got a te...
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Who can edit themes?
According to the support article on Themes, users who can manage themes are, "Pendo Admin or User with Create layouts and guides from scratch to manage Themes" I am finding that only an Admin can m...
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Guide throttling--How long is a "day"?
If I set guide throttling to "1 day" does that mean the user can see a new guide as soon as the calendar date advances or would it actually require 24 hours to pass before they can see a new guide?
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Eric Miller, Product Operations Manager
👋🏽 I'm Eric and I have been using Pendo for about three years. My company and Pendo have grown up together, starting with one single app 5 years ago and now with 6 subscriptions including one multi...
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Shape of Resource Center badge
In the Resource Center Overview article, it indicates you can customize the badge icon, but it also says it's limited to a circular shape. Is that still the case? We were hoping to create a rectang...
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Heat map for features with no usage?
Should an item appear on the tagging heat map if there is zero usage of the feature at the time of tagging?
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Overwriting Metadata
My understanding is that metadata fields will get overwritten if their values change (assuming the visitor or account ID remains the same). What would happen if a field we were previously sending t...
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How to tag options in a dropdown modal
We have a dropdown modal where we would like to track which option people select. It's not your standard out of the box html type modal as it seems to be a modal that appears below and separate fro...
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Underline upon button hover?
Is there an option for adding a text underline upon hovering a guide button?
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CSS guidance for developers
We have some challenges with tagging features due to the way our front end has been coded. I've seen the article on Advanced Feature Tagging, but wondering if there is any documentation of recommen...