This article gives an overview of how Pendo integrates with Slack and what you can do with each integration.
Pendo integrates with Slack to bring product data and context into your team's existing workflows. You can set up each integration independently from a single tile in the Pendo integrations page.
Prerequisites
To set up a Slack integration, you need:
- Admin access to your Pendo subscription.
- Admin access to your Slack workspace.
- Listen access as part of your subscription to use the Slack integration with Listen.
Slack integrations summary
The following Slack integrations with Pendo are available. Listed are the permissions or product areas required for you to access this integration. You can use a combination of these integrations.
| Integration | Description | Requirements |
|---|---|---|
| Ask Pendo | Ask the Pendo agent questions about your product data from any channel in your Slack workspace. | Requires Leo enabled in your subscription. |
| Share data-rich previews in Slack | Displays previews of Pendo links shared in Slack, giving your team context about the linked content directly within Slack. | |
| Send feedback to Listen | Send Slack messages as feedback into Pendo Listen using the Send to Pendo action. | Requires Listen as part of your subscription. |
| Send Agent Analytics digests to Slack | Automatically send a daily, weekly, or monthly digest of agent performance, engagement, and issue trends to a Slack channel. | Requires Agent Analytics as part of your subscription. |
| Send signals from Pendo to Slack | Deliver Pendo Trends reports to Slack channels to keep stakeholders up to date on product usage patterns. | |
| Slack NPS | Send NPS responses to a designated Slack channel so your team can monitor feedback without leaving Slack. Requires deliberate setup. All NPS responses are published to the selected channel once active. | Requires NPS or Sentiment as part of your subscription. |