This article details how to add a mobile app. After you add an app, the developer installs the Pendo mobile SDK, taking into account which framework is required for the app and whether it's a codeless framework or Track Event only framework.
For more information, see Supported Frameworks and Codeless vs Track Events.
Add a mobile app
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Navigate to Settings > Subscription Settings.
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Open the Applications tab.
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Select Add App in the top-right corner of the screen.
- Enter a name for the app.
- Select Mobile and then select Create App.
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In the Install Settings tab of the new app, select View Installation Guide.
The installation instructions open in Github for the developer to start the installation process.
- In Github, the developer needs to select the required framework and follow the step-by-step SDK installation instructions. When the app is successfully installed, it shows as Integrated in Subscription Settings.
You are now ready to:
- Tag Pages - to see page views across your app versions
- Tag Features - to see page views across your app versions
- Send track events - see the Mobile Track Events section
- Build Guides - you can preview and test the guide prior to publishing it to your visitors
- Build a carousel for onboarding or new feature announcement
- Add Mobile Tooltips
- Build Multi-Step Guides for guidance
- Create Mobile Polls or NPS
- Bump up your App Store/Google Play rating by requesting a Store Rating in-app
- Build guides for Tablets
Frequently asked questions
Do I need to do anything when I release a new app version?
No, guides and analytics will work seamlessly on your new app version. If any of your mobile pages have changed dramatically in a new app version and stopped sending analytics, we will alert you via our Page Alerts and instruct you on how to fix your tagged pages.
When will the data appear?
As with Pendo web analytics, data is processed at the top of the hour, every hour. Processing times can take up to 15 minutes after the hour, depending on the amount of data.
Known limitations
- You might not be able to tag some controls in your app, or they might not collect analytics. Mobile technologies keep advancing and we're working to keep up. Let us know if you don't manage to tag something by contacting Pendo Support.
- When two pages have the exact same structure, you must select an additional label to distinguish between the pages. Read here to learn more.
- Our default page and feature rules, which are critical to getting the correct analytics, sometimes require refinement to match your specific app - make sure you understand your options for page and feature tagging.