These release notes provide a list of changes in Sentiment that affect you as they occur, so you can learn about recent changes before referencing the relevant documentation.
November 2026
Filter survey responses by visitor and account metadata
The Responses tab of a CSAT, PMF, or UX-Lite survey now narrows to visitors or accounts that match a metadata value, such as a plan tier or industry. Survey score, metrics, and score-over-time widgets you add to a dashboard follow the dashboard’s metadata filter in the same way. This helps you compare how different customer groups rate your product without building a segment for each one. For more information, see View survey responses.
Use emoji ratings on 7-point CSAT questions
Set the ease-of-use and customer support questions, or any rating question you add, to a 7-point scale with emoji ratings, alongside the number and star options. Previously, emoji ratings were available on 3-point and 5-point scales only. Emoji scales in new and draft surveys also use a redesigned set of faces. Use it to ask follow-up questions on a wider scale without changing the rating format your visitors already recognize. For more information, see Create a CSAT survey.
Use 7-point and 10-point scales for additional CSAT questions
Set the ease-of-use and customer support questions, or any rating question you add, to a 7-point or 10-point scale with number or star ratings. The key satisfaction question keeps its 3-point or 5-point scale, so the CSAT score is calculated as before. This helps you ask follow-up questions on the scales your organization already reports on. Previously, every CSAT question used a 3-point or 5-point scale. For more information, see Create a CSAT survey.
October 2026
Send Sentiment surveys by email (beta)
CSAT, PMF, and UX-Lite surveys can now follow up by email with eligible visitors who don't respond in your app, once per recurrence cycle, so you reach more of your audience without showing the survey again in-app. Email delivery is in beta, and a subscription admin can turn it on in Subscription settings. For more information, see Survey settings.
Comment on surveys while you build them
You can now leave internal comments on the steps and questions of a CSAT, PMF, or UX-Lite survey, reply in threads, and share a link to a conversation. This helps your team review survey wording together in Pendo before you publish. For more information, see Create a CSAT survey, Create a PMF survey, or Create a UX-Lite survey.
Visitor survey responses on the visitor details page
A visitor's details page now lists every Sentiment survey response the visitor has submitted, with the survey name, type, and date, so you can read what an individual told you next to their usage data. Open a response to see the visitor's answer to each question. For more information, see Visitor details.
Segment by Sentiment survey views
You can now build segments based on whether visitors viewed a Sentiment survey, including within the last number of days. This helps you avoid over-surveying, because you can exclude visitors who saw a survey recently. For more information, see Segment rules.
See a visitor's NPS on their details page
The Overview tab of a visitor's details page now includes a Net Promoter Score key metric, showing the visitor's score from an NPS survey they answered in the selected date range and the change from the previous period. You can also view the score over time and switch between the NPS surveys the visitor has answered. This helps you see how an individual feels about your product next to their usage data, without opening the survey's results. For more information, see Visitor details.
See an account's NPS on its details page
The Overview tab of an account's details page now includes a Net Promoter Score key metric, showing the account's NPS for the selected date range and the change from the previous period. You can also view the score over time and switch between the NPS surveys the account has answered. A CSAT score key metric shows the percentage of positive CSAT survey responses from the account's visitors for the same period. This helps you check how an account feels about your product alongside its usage data, without opening the survey's results. For more information, see Account details.
Filter Slack and Teams notifications by written feedback
When routing NPS or survey responses to a Slack or Microsoft Teams channel, you can now send only the responses that include written feedback alongside the score. Each routing rule combines this condition with the response type filter, so a channel for detractors can receive only the detractors who explained their score. This helps you keep notification channels to the feedback your team can act on, without reading through score-only responses. For more information, see Send survey responses to Slack and Send survey responses to Microsoft Teams.
September 2026
See a visitor's CSAT score on their details page
The Overview tab of a visitor's details page now includes a CSAT score key metric, showing the percentage of positive CSAT survey responses the visitor gave in the selected date range and the change from the previous period. This helps you see how an individual feels about your product next to their usage data, without opening the survey's results. For more information, see Visitor details.
Automatically advance survey steps
You can now set steps in a multi-step PMF, CSAT, or UX-Lite survey to advance automatically once a visitor answers every question on that step. This removes an extra click between steps, so surveys feel quicker to complete and are less likely to be abandoned partway through. For more information, see Create a PMF survey, Create a CSAT survey, or Create a UX-Lite survey.
August 2026
CSAT surveys can use star icons
You can now create a CSAT survey that uses star icons to measure customer satisfaction. Previously, the core CSAT survey questions supported emojis and number ratings. Now, visitors can rate their experience out of stars, with a maximum of five stars to indicate "Extremely satisfied". For more information, see Create a CSAT survey.
Add metadata to your Slack and Microsoft Teams feedback notifications
You can now include visitor and account metadata in the Slack and Teams notifications you get for survey responses and Listen feedback. When setting up a notification, choose the metadata fields you want to include in each piece of feedback and survey response. This gives you the context to act on feedback directly from your channel. For more information, see Overview of Slack integrations with Pendo and Overview of Microsoft Teams integrations with Pendo.
July 2026
Allow visitors to snooze surveys
You can now turn on the snooze option for all survey types. When enabled, a snooze option appears on the first step of a survey, allowing visitors to defer their response for 24 hours. For NPS, you select this option when creating an NPS survey, and for all other survey types you access the snooze option through the settings page. For more information, see Set up an NPS survey and Survey settings.
Share survey responses to Slack
You can now send survey responses to Slack through the survey's settings page. For CSAT, PMF, and UX-Lite surveys, you can configure which responses get sent to which Slack channels based on the overall sentiment (positive, neutral, or negative), or choose to receive all responses in the same channel. For more information, see Send survey responses to Slack.
May 2026
Send survey responses from a Sentiment survey to Listen
You can now send text responses and ratings from any Sentiment survey type (NPS, CSAT, PMF, and UX-Lite) to Listen as feedback items. Previously, only NPS responses could be sent to Listen. Each survey type appears as its own source in your feedback views and filters, and the original numerical rating is stored alongside each imported feedback item. For more information, see Send survey responses to Listen.
March 2026
Add and reorder survey questions
You can now add new questions and reorder non-essential questions in PMF, CSAT, and UX-Lite surveys. When editing a survey, you can add open answer, rating scale, or multiple choice questions, and use drag and drop to reorder them. Questions that determine the overall survey score remain fixed and can't be moved or removed. This allows you to tailor surveys to your specific feedback needs while maintaining consistent scoring. For more information, see Create a PMF survey, Create a CSAT survey, or Create a UX-Lite survey.
Publish surveys through an extension app
You can now publish Sentiment surveys within extension apps, allowing you to collect feedback directly within extension-based products. For more information about extension apps, see Add extension apps.
February 2026
Remove open-ended survey questions
You can now remove open-ended feedback questions from PMF, CSAT, and UX-Lite surveys. This allows you to create surveys focused on collecting scores without asking for written feedback. Surveys without an open-ended feedback question won't receive an AI-generated summary in the Insights tab. For more information, see Create a PMF survey, Create a CSAT survey, or Create a UX-Lite survey.
Clone surveys
You can now clone a survey from the Surveys table or within the survey editor. Cloning preserves the survey's questions and settings. By default, the new survey has Draft status. For more information, see Manage a survey.
January 2026
UX-Lite surveys are available
You can now create User Experience Lite (UX-Lite) surveys in Sentiment to measure usability by asking two standardized questions about usefulness and ease of use, with an optional open-ended feedback question for gathering additional context. Results are calculated as a normalized score and displayed alongside responses in Sentiment, helping you assess usability and track changes over time. For more information, see User Experience Lite (UX-Lite) surveys.
Enhancements to survey layout customization
You can now customize the layout of survey questions for PMF, CSAT, and UX-Lite surveys. When building a survey, you can choose to display all the questions on a single page or split them across multiple steps. You can also remove the "Thank you" message and update the survey theme directly within the editor. For more information, see Create a PMF survey.
December 2025
Sentiment is now available
The Sentiment product is a new central hub for all survey functionality in Pendo. In addition to creating and managing NPS surveys, paid subscriptions can now create Product-Market Fit (PMF) and Customer Satisfaction (CSAT) surveys. This provides a single location for overseeing all surveys, where you can extract customer insights and take meaningful action based on defined, industry-standard metrics.
The new Sentiment navigation replaces the previous NPS-only entry point and provides a consistent workflow for building, scheduling, and analyzing survey results. Free subscriptions continue to view and have access to NPS only. For more information, see Overview of Sentiment in Pendo.