What's new in Listen

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Feedback and Roadmaps in Listen (formerly Discover) are different from the classic Pendo Feedback product and the Feedback Roadmaps feature. For information about releases in classic Feedback and Feedback Roadmaps, see What's new in Feedback.

June 2024

Favorite roadmaps

You can now favorite roadmaps from the list of roadmaps in Listen > Roadmaps. Sort the table using the star column, or use the star icon in the top filters to only show your favorite roadmaps. This helps you quickly access the roadmaps that matter most to you. For more information on roadmaps, see Roadmaps in Listen.

May 2024

Pendo Discover rebranding

Pendo Discover is now rebranded as Pendo Listen to better reflect our commitment to help you listen to your users.

Integrate Jira with Pendo Listen

You can now turn ideas into Jira tickets with our Jira integration. This helps you unify the feedback and prioritization process by using the feedback you've already created in Listen as supporting evidence for engineering tickets. For more information, see Jira integration with Pendo Listen.

March 2024

Fix issues with your CSV file upload

A new step has been added to the process for uploading feedback to Discover with a CSV file, allowing you to review and fix issues with your file within Pendo. For instructions, see Connect feedback sources.

February 2024

Bulk-link feedback items to an idea

You can select multiple feedback items in a saved feedback view and then link them to an idea in bulk. For more information, see Link feedback items to ideas and Manage feedback in Discover.

Automatically create titles for poll responses send to Discover

Create titles for guide poll responses that you send to Discover as feedback items. If you have feedback summaries enabled from Subscription settings, Pendo automatically creates titles based on the response description for each feedback item created. For more information, see Overview of Pendo Discover and Collect customer feedback.

Add feedback sources

You  can add feedback responses to Discover at scale with CSV uploads and guide imports, and enable customer-facing colleagues to submit feedback from Salesforce. For more information, see Collect customer feedback.

January 2024

Link feedback items to ideas (beta)

When you enable suggested ideas, our AI assistant suggests ideas that you might want to link to feedback items in Discover. You can accept or reject linking suggestions. To turn on this AI feature, navigate to Settings > Subscription Settings, and select Enable suggested ideas under AI Features. For more information, see Overview of Pendo Discover and Link feedback items to ideas.

Promote ideas to roadmaps (beta)

You can promote ideas to roadmap features from the Actions menu within the details panel for each idea. For instructions, see Promote ideas to your roadmaps. For an overview of other actions that you can complete from within individual ideas, see Validate ideas: overview of functionality.

December 2023

Actions on an idea

You can complete the following actions from the details of an individual idea in Discover > Validate by opening the Actions menu: create a segment from idea voters, add a workaround, and link to feedback items. For a summary of these actions, see Mange ideas in Validate.

Watch feedback item replays

Session Replay customers can watch a replay of the visitor as they were submitting the feedback form within the last 30 days. For more information, see View and edit feedback details in the Manage feedback in Discover article. For information about replays, see Session Replay overview.

November 2023

Starting month for Quarter 1

For timeline roadmaps, you can choose which month your Q1 starts in to align your roadmaps with your planning cycles. Months are visible on the timeline. For more information, see Roadmaps in Pendo and Create and edit roadmaps.

You can add starting months to existing timeline roadmaps that were created before this release. A window opens and prompts you to enter a month when you open an existing roadmap that doesn't yet have a defined Q1 starting month. 

October 2023

Solve problems with idea workarounds

You can add workarounds to ideas to help your customers solve problems and achieve their goals. Link feedback items to ideas to help keep customers updated about related workarounds. For more information, see Mange ideas in Validate and Add workarounds to an idea.

Now, Next, Later template availability

The Now, Next, Later roadmap template is available to all customers with access to Engage Roadmaps. For more information, see Roadmaps in Pendo and Create and edit roadmaps.

September 2023

Add to roadmap and backlog experience

You can add new items to your roadmap using the + Create Item button in the top-right corner of your roadmap or from within a swimlane in your roadmap. You can also drag-and-drop items from your backlog into your roadmap either from the Backlog button in the top-right corner of your roadmap or from within a swimlane in your roadmap. For more information, see Create and edit roadmaps.

Statuses in Roadmaps

You can set statuses for your roadmap initiatives and features using the dropdown menu in the right-side details panel for the individual initiative or feature. For more information, see Roadmaps in Pendo.

Now, Next, Later template availability (open beta)

The Now, Next, Later (beta) roadmap template is available to all customers with access to Engage Roadmaps. For more information, see Roadmaps in Pendo and Create and edit roadmaps.

August 2023

Roadmap templates (closed beta)

We've developed customizable roadmap templates: Timeline or Now, Next, Later. All customers can use the Timeline template. Customers in our closed beta group can choose between the two templates. For more information, see Roadmaps in Pendo.

July 2023

Delete an idea from the Ideas table

You can delete an idea from the Ideas list in Validate. Hover over the idea you want to delete and select the trash icon at the end of the row. For more information about the Ideas list, see Mange ideas in Validate.

Full-screen view for creating Ideas

When you create an idea from the Ideas tab in Validate, you're taken to a form that spans the page to give you better visibility of all the fields. For a screenshot of what this looks like, see Create and test ideas with Validate.

June 2023

Single-page view for Idea Tests

As well as the multi-page view, you can now choose to create idea tests that present ideas for visitors to vote on in a single-page view. For information about the end-user experience of single-page and multi-page idea test views, see Create and test ideas with Validate.

April 2023

New "not interested" option for voters

Ideas created in Validate can be rated by importance: Must HaveNice to Have, or Not Interested. For more information, see Mange ideas in Validate. For information on how these importance levels can be used for defining segment rules, see Create segments from idea votes in Validate.

Updated permissions in Validate

You can now choose between AdministratorViewerContributor, and Manager roles for Validate. The default for new users is Contributor, which has Viewer permissions as well as the ability to create and delete ideas, and to add and remove their own votes. For more information, see Mange ideas in Validate.

March 2023

New ROI tab

Validate now has an ROI tab to help you understand the return on investment (ROI) as a result of using Validate and the impact it's having on your organization. For more information, see View return on investment (ROI) for Validate.

Create segments based on voting behavior in Validate

You can use the idea voting behavior as the data source for defining a segment rule. For more information and instructions on creating segments based in voting behavior, see Create segments from idea voters in Validate.

Sharing and exporting roadmaps

You can share your roadmap with internal users and grant them either Viewer or Editor access. You can either share with specific people or copy the link. You can also download your roadmap as an image to share with customers. For more information, see Roadmaps in Pendo Engage.

Resizing items in your roadmap

You can resize items on your roadmap so that they start and finish where you need them to along the timeline. This includes the individual features nested within an initiative. For more information, see Roadmaps in Pendo Engage.

New experience for adding items to your roadmap

Use the + Add to Roadmap button to create new features or initiatives and to add items from your backlog to your roadmap. For more information, see Create and edit roadmaps.

January 2023

Navigation changes

If you're on a smaller screen, the Validate page is found by choosing More in the left-side navigation and then selecting Validate from the dropdown menu.

Validate ideas

We released validate as a beta offering accessed from the left-side menu in Pendo Engage, allowing you to create product Ideas that you can add votes to and test by capturing real responses from your target audience. For more information, see Mange ideas in Validate.

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