These release notes provide a list of changes in Listen that affect you as they occur, so you can learn about recent changes before referencing the relevant documentation.
June 2026
Allow visitors to attach images to your feedback form
You can now allow your visitors to upload images when submitting feedback through your ideas portal. This gives visitors a way to provide visual context alongside their written feedback, such as screenshots of bugs, helping product teams better understand and act on feedback. Visitors can submit a maximum of 10 images. Both JPEG and PNG format are supported. For more information, see Customize your feedback form.
Status-driven ideas portals
Ideas portals now support a new Status-driven type, where tabs are created automatically from your idea statuses and ideas move between them as their status updates — keeping your portal accurate without any manual reorganisation. You can also convert an existing Custom portal to Status-driven at any time from the portal's Settings tab. For more information, see Engage users through an ideas portal and Customize your ideas portal.
May 2026
Create feedback items through the Pendo MCP server
You can now create Listen feedback items through the Pendo MCP server. This allows you to capture feedback directly from your connected AI clients (for example, by asking Claude or Cursor to log a feedback item on behalf of a specific visitor or account) without switching to Pendo to enter it manually. For more information, see Pendo MCP tools for AI agents.
Send survey responses from a Sentiment survey to Listen
You can now send text responses and ratings from any Sentiment survey type (NPS, CSAT, PMF, and UX-Lite) to Listen as feedback items. Previously, only NPS responses could be sent to Listen. Each survey type appears as its own source in your feedback views and filters, and the original numerical rating is stored alongside each imported feedback item. For more information, see Send survey responses to Listen.
Send feedback from Slack to Listen (beta)
You can now send Slack messages directly to Listen as feedback items. This integration allows you to capture insights from conversations in both public and private Slack channels without leaving the application. Users can send feedback, and associate each submission with a visitor or account for accurate tracking. For more information, see Send feedback from Slack to Listen (beta).
April 2026
Bulk edit feedback and ideas
You can now select multiple feedback items or ideas to update their apps, labels, Product Areas, status, and assignee in bulk. This helps you organize large volumes of feedback and ideas more efficiently. For more information, see Manage feedback in Listen and Create and manage ideas.
March 2026
Enhancements to the ideas portal
- You can now display labels in your ideas and feedback, which visitors can then use to filter their view of your portal. As a portal editor, you can select which labels are visible to visitors for filtering using the Modify terms modal.
- Portal tabs and sections are now also draggable, making it easy to reorder portal content.
- Visitors and users can select the link icon on an idea or feedback form to copy a shareable link, which opens directly to that item in the portal.
For more information, see Customize your ideas portal and Engage users through an ideas portal.
February 2026
Listen settings and navigation update
You can now manage Listen settings, including Feedback sources and Automation rules, from Listen > Listen settings. The Listen navigation menu has also been updated with renamed and reorganized items:
- Explore feedback is now Explore.
- Feedback views is now Feedback.
- Validate ideas is now Ideas.
- Portals is part of the main Listen navigation.
These changes consolidate configuration options and align menu labels with their functionality, making it easier to find what you need. For more information, see Overview of Pendo Listen.
Format roadmap item descriptions
You can now use rich text editing when adding or updating descriptions for roadmap items. Previously, descriptions were limited to plain text. This update allows you to apply formatting options to text, links, and lists to better organize content for features, and initiatives. For more information, see Manage items in your roadmap.
Two-way Jira integration with Listen (beta)
You can now set up a two-way Jira integration in Listen, allowing status updates from Jira to automatically sync back to connected ideas and feedback items in Pendo. Previously, the integration only supported a one-way flow from Listen to Jira, letting you link ideas to Jira issues and share customer insights with your delivery teams. Changes to a Jira issue’s status are automatically reflected in the linked Listen ideas or feedback items through configurable status mappings. This streamlines alignment between product planning and development, saves manual effort, and ensures stakeholders stay updated. Both automated and manual status changes are clearly visible in the Activity log of the idea or feedback item. For more details, see Sync Listen with Jira (beta). For more information, see Sync Listen with Jira (beta).
View and manage edit history in the ideas portal editor
You can now undo and redo changes while editing an ideas portal, and restore edits from your current session. Use the Edits tab in the ideas portal editor to view and manage recent changes. This update helps you iterate on your portal's design without losing progress. For more information, see Customize your ideas portal.
January 2026
Auto-assign feedback by Product Area using AI (beta)
You can now enable AI-based feedback assignment by providing Product Area context. When context is added for a Product Area, Pendo uses it to automatically assign incoming feedback. This reduces manual sorting, improves assignment accuracy compared to keyword rules, and helps scale feedback management in Explore. For more information, see Automatically assign feedback to Product Areas using AI (beta).
December 2025
Customize your ideas portal and filter ideas
You can now control how visitors view and interact with ideas in your portal using new filters and visibility options. Visitors can filter ideas by app, Product Area, and idea status. You can also choose whether to display or hide the vote counts for ideas and set comment visibility to the account or visitor level. The ideas portal editor now supports renaming terms such as apps, idea statuses, and Product Areas to more visitor-friendly names. These updates give you more flexibility to manage the content and display of your ideas portals while aligning with your audience's needs. For more information, see Customize your ideas portal.
November 2025
Customize your feedback form in your ideas portal
You can now customize the feedback form in your ideas portal to better align with your brand and information needs. Customize field titles, placeholder text, and question types, include optional metadata like app and Product Area selection, and define required fields. You can also customize the confirmation message shown after feedback is submitted. This update gives you greater control over how you collect and categorize visitor feedback. For more information, see Customize your ideas portal.
Connect Microsoft Teams to Listen (beta)
You can now connect Microsoft Teams to Pendo Listen, allowing you to import customer call recordings as individual feedback items. This integration imports customer calls that contain insights for analysis. Review and categorize transcribed call insights in the same workspace as your surveys, NPS responses, and in-app feedback. Use filters to track trends across spoken and written feedback. For more information, see Connect Listen to Teams (beta).
Customize statuses of ideas and feedback
You can now create custom statuses in Listen for ideas and feedback items to align with your organization's product development workflow. Instead of relying on default system statuses, define your own to reflect the stages used by your team. This allows you to communicate the status of your feedback and ideas more clearly, using language that's familiar to your internal users. This helps ensure consistency across tools and improves transparency for stakeholders. For more information, see Customize statuses for ideas and feedback.
October 2025
Control which feedback sources sync to Salesforce
You can now choose which eligible feedback sources push feedback back to Salesforce, not just those originally submitted through Salesforce. Use the Feedback sources page in Listen to turn Salesforce sync on or off for each source. You can also sync historical feedback when enabling this option. For more information, see Using Salesforce with Pendo Listen.
Create visitors and accounts during CSV upload in Listen
You can now automatically create visitors and accounts when uploading feedback to Listen using a CSV file. If this setting is enabled, Pendo will generate new records for any unmatched Visitor ID or Account ID in your file, and link the uploaded feedback to those new records. This enhancement helps reduce prep time and shortens time to value, especially for users trialing or onboarding with Listen. Record creation is optional and turned off by default. For more information, see Upload a CSV file of feedback to Listen.
Enhancements to update emails
You can now create and manage emails for ideas and feedback updates in a structured, multi-step flow that separates sender details, content, and confirmation. This update adds support for reusable templates and themes, helping teams standardize messaging and branding across visitor communications. In addition, you can also view email status and history more easily for better tracking and collaboration. For more information, see Send update emails.
Connect Gong with Listen
You can now connect Gong to Pendo Listen, allowing you to import customer call recordings as individual feedback items. This integration imports customer calls that contain insights for analysis. Review and categorize transcribed call insights in the same workspace as your surveys, NPS responses, and in-app feedback. Use filters to track trends across spoken and written feedback. For more information, see Connect Listen to Gong (beta).
September 2025
Search in the ideas portal
Visitors now have more ways to discover existing feedback in idea portals. A new search bar at the top of the portal lets them browse and filter through submitted ideas, while the feedback form suggests similar ideas as they begin typing a new request. These updates help reduce duplicate submissions and encourage voting on existing ideas. For more information, see Customize your ideas portal.
August 2025
Capture feedback from prospects in Listen
You can now log feedback in Pendo Listen for prospect accounts, directly within Pendo or through the Salesforce integration. This update helps sales teams capture early demand signals and gives product teams a more complete picture of user needs by including prospective customer feedback alongside existing customer data. For more information, see Using Salesforce with Pendo Listen.
Add your priorities to your idea portal
You can now enable a My Priorities tab in your idea portal to give visitors a personalized view of their submitted feedback and idea votes. This optional section helps visitors keep track of what they’ve shared and see related feedback from others in their account. For more information, see Customize your ideas portal.
July 2025
Enhancements to automation rules in Listen
You can now control whether automation rules overwrite or add to existing Product Areas, labels, and applications, giving you more flexibility in how feedback is categorized. Previously, rules would overwrite values, which often led to unexpected changes when keywords matched multiple rules. This update standardizes rule behavior across all field types and lets you choose between additive or overwrite logic during setup, helping teams maintain accurate feedback views and improving trust in automated classification. For more information, see Manage feedback with automation rules.
June 2025
Assignee field
Ideas and feedback items now have an assignee field, which is the team member given primary responsibility for driving a specific idea or feedback item forward. This makes it clear who the point of contact is for collecting information, monitoring progress, and ensuring a successful outcome. For more information, see Assign ideas and feedback items to team members.
Listen Explore
We launched a set of AI-powered features designed to help you analyze feedback at scale. This allows you to quickly uncover insights, trends, and user sentiments using natural language queries. For more information, see Enable Listen Explore, Explore feedback with AI in Listen, and Zendesk integration with Pendo Listen.
New options for creating and sending update emails
You can now create and send update emails three different ways in the user interface. This speeds up the process of getting crucial messaging to your users when they need it. For more information, see Send update emails (beta).
May 2025
Filter ideas when adding to roadmap
You can now filter ideas by app, product area, and status while adding them to a roadmap. This lets you focus on relevant ideas that you'd like to add to the roadmap. For more information, see Add, promote, and remove ideas in your roadmaps.
March 2025
Send email updates (beta)
You can view previously sent update emails for a feedback item or idea, and send a new update email to replace it. For more information, see Send update emails.
February 2025
Send email updates (beta)
We're testing functionality that allows you to send email updates to subscribers of a feedback item or idea in Listen. For more information, see Send update emails.
Feedback source management
You can connect multiple sources of feedback to Pendo Listen through the feedback source management page, accessed from the left-side menu: Listen > Feedback sources. For more information, see Add feedback to Listen.
January 2025
AI settings for guide poll and NPS responses sent to Listen
You can choose which guide poll responses and NPS survey responses to allow AI to analyze when you automatically send them to Listen. This allows Pendo to automatically create titles based on the responses for each feedback item created. For more information, see Send guide poll responses to Listen and Send NPS survey data to Listen.
Automation rules
The ability to define rules that automatically assign Apps, Product Areas, and labels to feedback as it comes in has transitioned from beta to generally available. For more information, see Manage feedback with automation rules.
December 2024
Send multi-poll guide responses to Listen
If you have a guide with more than one poll in it, you can send responses to the polls in your guide to Listen. Multiple polls from the same guide appear in one feedback item in Listen. For more information, see Send guide poll responses to Listen.
Send existing and future guide poll responses to Listen
You can send existing and future guide poll responses to Listen from either the guide itself or by connecting the guide as a source from Listen. For instructions, see Send guide poll responses to Listen.
November 2024
Collaboration in Listen
Using Pendo collaboration, you can add comments to feedback items and ideas in Listen. For more information, see Collaborate in Listen. For information about Pendo collaboration in general, see Take a tour of Pendo.
Send existing and future NPS survey responses to Listen
You can send NPS survey text responses as feedback items to Listen, along with the numerical NPS score that the respondent gave (on a scale of 0 to 10). You can then filter your NPS feedback by these ratings. For more information, see Send NPS survey data to Listen.
Pagination in tables
Table views of feedback items and ideas in Listen show a maximum of 50 rows at a time. You can use the arrows at the bottom of the table to scroll through more rows. For more information, see Manage feedback in Listen and Create and manage ideas.
October 2024
Resize the ideas portal in the Resource Center
You can change the default sizing of the ideas portal when you publish it from the Resource Center. For more information, see Engage users through an ideas portal.
Delete label categories
You can delete label categories that aren't being used by any saved feedback views or automation rules. For more information, see Organize Listen data with labels.
Edit label categories
You can edit the names of label categories without affecting the automation rules, feedback items, ideas, and saved feedback views the labels are associated with. For more information, see Organize Listen data with labels.
September 2024
Delete labels
You can delete labels that aren't being used by any saved feedback views or automation rules. For more information, see Organize Listen data with labels.
Ideas portal
The ideas portal is a new feature in Listen, designed to encourage in-app engagement with your visitors. Present the ideas that you curate in a customized ideas portal to elicit feedback on them. You can create and share multiple portals through Resource Centers, guides, and your own application. For more information, see Engage users through an ideas portal and Customize your ideas portal.
Add ideas to roadmaps
You can add ideas to your roadmaps to communicate with internal stakeholders what ideas you're evaluating before committing them to features. For more information, see Add, promote, and remove ideas in your roadmaps. Directly adding an idea to your roadmap doesn't promote the idea to a feature and so isn't visible on external versions of your roadmap. For more information, see Share roadmaps.
August 2024
Edit labels
You can edit the names of labels attached to your feedback items and ideas without affecting the automation rules, feedback items, ideas, and saved feedback views they're already associated with. For more information, see Organize Listen data with labels.
Share roadmaps
You can share your roadmap with others using the Share button at the top of your roadmap. You can choose to share with specific people within your Pendo subscription, share with the whole Pendo subscription, and share a public version of your roadmap externally. For more information and instructions, see Share roadmaps.
Multiple apps
You can assign multiple applications to a feedback item or idea in Listen. For information about submitting feedback through a feedback form, see Collect customer feedback.
July 2024
View ideas links to a Jira issue
The Jira integration with Pendo Listen has been updated to include a Pendo section in a Jira ticket that lists linked ideas. When you select one of these ideas, it automatically opens in Pendo Listen. For more information, see Jira integration with Pendo Listen.
Automation rules builder (beta)
Automation rules in Listen allow you to define rules that automatically assign Apps, Product Areas, and labels to feedback as it comes in. For more information, see Manage feedback with automation rules.
Multiple Product Areas
You can assign multiple Product Areas to a feedback item or idea in Listen. For more information, including best practices and instructions, see Best practices for Product Areas and labels in Listen.
June 2024
AI-assisted summary
Minor UI changes were made to the AI-powered summary in a feedback view. For information, see View feedback insights.
Favorite roadmaps
You can favorite roadmaps from the list of roadmaps in Listen > Roadmaps. Sort the table using the star column, or use the star icon in the top filters to only show your favorite roadmaps. This helps you quickly access the roadmaps that matter most to you. For more information on roadmaps, see Roadmaps in Listen.
May 2024
Pendo Discover to Listen rebranding
Pendo Discover is rebranded as Pendo Listen to better reflect our commitment to help you listen to your users.
Integrate Jira with Pendo Listen
You can turn ideas into Jira tickets with our Jira integration. This helps you unify the feedback and prioritization process by using the feedback you've already created in Listen as supporting evidence for engineering tickets. For more information, see Jira integration with Pendo Listen.
March 2024
Fix issues with your CSV file upload
A new step has been added to the process for uploading feedback to Discover with a CSV file. This allows you to review and fix issues with your file within Pendo. For instructions, see Connect feedback sources.
February 2024
Bulk-link feedback items to an idea
You can select multiple feedback items in a saved feedback view and then link them to an idea in bulk. For more information, see Link feedback items to ideas and Manage feedback in Discover.
Automatically create titles for poll responses send to Discover
Create titles for guide poll responses that you send to Discover as feedback items. If you have feedback summaries enabled in Subscription settings, Pendo automatically creates titles based on the response description for each feedback item created. For more information, see Overview of Pendo Discover and Collect customer feedback.
Add feedback sources
You can add feedback responses to Discover at scale with CSV uploads and guide imports, and enable customer-facing colleagues to submit feedback from Salesforce. For more information, see Collect customer feedback.
January 2024
Link feedback items to ideas (beta)
When you turn on suggested ideas, our AI assistant suggests ideas that you might want to link to feedback items in Discover. You can accept or reject linking suggestions. To turn on this AI feature, go to Settings > Subscription Settings, and select Enable suggested ideas under AI Features. For more information, see Overview of Pendo Discover and Link feedback items to ideas.
Promote ideas to features on your roadmaps (beta)
You can promote ideas to roadmap features from the Actions menu within the details panel for each idea. For instructions, see Add, promote, and remove ideas in your roadmaps. For an overview of other actions that you can take from within individual ideas, see Act on ideas.
December 2023
Actions on an idea
You can complete the following actions from the details of an individual idea in Discover > Validate by opening the Actions menu: create a segment from idea voters, add a workaround, and link to feedback items. For a summary of these actions, see Manage ideas.
Watch feedback item replays
Session Replay customers can watch a replay of the visitor as they were submitting the feedback form within the last 30 days. For more information, see View and edit feedback details in the Manage feedback article. For information about replays, see Session Replay overview.
November 2023
Starting month for Quarter 1
For timeline roadmaps, you can choose which month your Q1 starts in to align your roadmaps with your planning cycles. Months are visible on the timeline. For more information, see Roadmaps in Pendo and Create and edit roadmaps.
You can add starting months to existing timeline roadmaps that were created before this release. When you open a roadmap that doesn't have a starting month for Q1, a window opens and asks you to enter a month.
October 2023
Solve problems with idea workarounds
You can add workarounds to ideas to help your customers solve problems and achieve their goals. Link feedback items to ideas to help keep customers updated about related workarounds. For more information, see Manage ideas and Add workarounds to an idea.
Now, Next, Later template availability
The Now, Next, Later roadmap template is available to all customers with access to Engage Roadmaps. For more information, see Roadmaps in Pendo and Create and edit roadmaps.
September 2023
Add to roadmap and backlog experience
You can add new items to your roadmap using the + Create Item button in the top-right corner of your roadmap or from within a swimlane in your roadmap. You can also drag-and-drop items from your backlog into your roadmap either from the Backlog button in the top-right corner of your roadmap or from within a swimlane in your roadmap. For more information, see Create and edit roadmaps.
Statuses in Roadmaps
You can set statuses for your roadmap initiatives and features using the dropdown menu in the right-side details panel for the individual initiative or feature. For more information, see Roadmaps in Pendo.
Now, Next, Later template availability (open beta)
The Now, Next, Later (beta) roadmap template is available to all customers with access to Engage Roadmaps. For more information, see Roadmaps in Pendo and Create and edit roadmaps.
August 2023
Roadmap templates (closed beta)
July 2023
Delete an idea from the Ideas table
You can delete an idea from the Ideas list in Validate. Hover over the idea you want to delete and select the trash icon at the end of the row. For more information about the Ideas list, see Manage ideas.
Full-screen view for creating Ideas
When you create an idea from the Ideas tab in Validate, you're taken to a form that spans the page to give you better visibility of all the fields. For a screenshot of what this looks like, see Create and test ideas.
June 2023
Single-page view for Idea Tests
As well as the multi-page view, you can now choose to create idea tests that present ideas for visitors to vote on in a single-page view. For information about the end-user experience of single-page and multi-page idea test views, see Create and test ideas.
April 2023
New "not interested" option for voters
Ideas created in Validate can be rated by importance: Must Have, Nice to Have, or Not Interested. For more information, see Manage ideas. For information on how these importance levels can be used for defining segment rules, see Create segments from idea voters.
Updated permissions in Validate
You can now choose between Administrator, Viewer, Contributor, and Manager roles for Validate. The default for new users is Contributor, which has Viewer permissions as well as the ability to create and delete ideas, and to add and remove their own votes. For more information, see Manage ideas.
March 2023
New ROI tab
Validate now has an ROI tab to help you understand the return on investment (ROI) as a result of using Validate and the impact it's having on your organization. For more information, see View return on Investment (ROI) for idea tests in the Test ideas article.
Create segments based on voting behavior in Validate
You can use the idea-voting behavior as the data source for defining a segment rule. For more information and instructions on creating segments based in voting behavior, see Create segments from idea voters.
Sharing and exporting roadmaps
You can share your roadmap with internal users and grant them either Viewer or Editor access. You can either share with specific people or copy the link. You can also download your roadmap as an image to share with customers. For more information, see Create and edit roadmaps.
Resizing items in your roadmap
You can resize items on your roadmap so that they start and finish where you need them to along the timeline. This includes the individual features nested within an initiative. For more information, see Create and edit roadmaps.
New experience for adding items to your roadmap
Use the + Add to Roadmap button to create new features or initiatives and to add items from your backlog to your roadmap. For more information, see Create and edit roadmaps.
January 2023
Navigation changes
If you're on a smaller screen, the Validate page is found by choosing More in the left-side navigation and then selecting Validate from the dropdown menu.
Validate ideas
We released validate as a beta offering accessed from the left-side menu in Pendo, allowing you to create product Ideas that you can add votes to and test by capturing real responses from your target audience. For more information, see Manage ideas.