These release notes provide a list of changes in Pendo integrations that affect you as they occur, so you can learn about recent changes before referencing the relevant documentation. This includes:
- Integrations with third-party applications, systems, or services, such as Salesforce and HubSpot.
- Pendo Data Sync, allowing you to send your Pendo event data to your cloud storage so that it can then be pulled into your data lake or warehouse and business intelligence (BI) tools.
- Integration technology for building custom integrations with the Pendo API and webhooks.
June 2026
Tray-powered integrations now available in Pendo Japan
Integrations that use Tray infrastructure are now available in Japan. For customers that operate in Tray's Japan data region the following integrations are now available:
- HubSpot (Account Sync, Visitor Sync, Events Push, and Email)
- Jira (Listen and Session Replay)
- Marketo (Visitor Sync, Segments Push, and Email)
- Microsoft Teams (Call Transcripts)
- Salesforce (Listen and User Metadata)
- Zendesk (Tickets as a feedback source)
- Zoom (Call Transcripts)
For more information about each integration, see Overview of Pendo integrations.
Ask Pendo questions directly in Slack (beta)
Enable Slack integrations more easily (beta)
You can now enable nearly all Slack integration (preview Pendo link, send feedback to Listen, Agent Analytics digests, and Trends reports) in one step from the Slack tile on the integrations page. This gives you easier insight and control over each Slack integration. Note that the NPS integration with Slack is enabled and managed separately. Some integrations such as Agent Analytics and Trends require additional configuration in their respective areas of the product before they're available in Slack. This is available as a closed beta, to access the functionality, contact your Pendo account representative. For more information, see Connect Slack to Pendo.
Send digests to private Slack channels
You can now send Slack notification to private channels as well as public channels. When you select a destination Slack channel from the dropdown menu for Agent Analytics and Signals digests, you now see both public and private Slack channels listed alphabetically. Setting up the Pendo app within private channels requires an additional step of typing @Pendo in the private channel to allow it access. For more information, see Send Agent Analytics digests to Slack and Signals in Pendo and Slack.
May 2026
Send feedback from Slack to Listen (beta)
You can now send Slack messages directly to Listen as feedback items. This integration allows you to capture insights from conversations in both public and private Slack channels without leaving the application. Users can send feedback, and associate each submission with a visitor or account for accurate tracking. For more information, see Send feedback from Slack to Listen (beta).
Send Agent Analytics digests to Slack
You can now send scheduled Agent Analytics digests to a Slack channel, so your team can monitor AI agent performance without leaving Slack. Digests include key metrics, visitor adoption, and emergent issues for a selected agent and segment on a recurring schedule. For more information, see Send Agent Analytics digests to Slack.
April 2026
New Page and Feature webhooks and event selection updates
You can now subscribe to two new webhook event categories: Page loaded and Feature clicked. When configuring these or many other categories, including Track Events, NPS Surveys, and Polls, you can select specific items to include, reducing unnecessary webhook volume. Individual category selection is now required when creating or editing a webhook. For more information, see Webhooks.
February 2026
Integrations packaging updates
You can now access the majority of Pendo integrations as part of the Pendo platform, or relevant Pendo module. Salesforce integration, Data Sync, API access, Webhooks, and Twilio Segment webhooks remain available as paid add-ons. Specific guides integrations require guide code blocks, which are part of Guides Pro. For a complete list of integrations and their requirements, see Overview of Pendo integrations.
Integrations catalog updates
You can now manage multiple integration types within a consolidated integrations tile with updated categories and new labels. Integrations that were previously split across multiple tiles are now grouped under a single tile per integration partner, making it easier to find and manage available configurations in one place. Each tile now includes a description of the integration partner, and new labels indicate the integration behavior and any requirements for add-ons, for example, Guides Pro or Data Sync. For more information, see Overview of Pendo integrations.
Two-way Jira integration with Listen (beta)
You can now set up a two-way Jira integration in Listen, allowing status updates from Jira to automatically sync back to connected ideas and feedback items in Pendo. Previously, the integration only supported a one-way flow from Listen to Jira, letting you link ideas to Jira issues and share customer insights with your delivery teams. Changes to a Jira issue’s status are automatically reflected in the linked Listen ideas or feedback items through configurable status mappings. This streamlines alignment between product planning and development, saves manual effort, and ensures stakeholders stay updated. Both automated and manual status changes are clearly visible in the Activity log of the idea or feedback item. For more details, see Sync Listen with Jira (beta). For more information, see Sync Listen with Jira (beta).
November 2025
Data Sync to Snowflake
You can now connect Pendo Data Sync directly to your Snowflake account. This allows you to sync event data, visitor metadata and account metadata directly into your Snowflake environment without creating a custom ETL pipeline. You retain full control over your data in Snowflake, and Pendo provides setup guidance, schema details, and stored procedures for managing data transfers. This helps you streamline access to product analytics in your business intelligence tools and centralize product data alongside other sources. For more information, see Set up Pendo Data Sync to Snowflake.
Connect Marketo to Pendo with a two-way data integration (beta)
You can now sync data between Pendo and Marketo in both directions. Pull lead attributes from Marketo into Pendo as visitor metadata, push Pendo usage data and segments into Marketo, and create Marketo leads when someone first visits your app. This helps marketing teams build campaigns based on in-app behavior, and gives product teams richer visitor metadata sourced from Marketo. For more information, see Marketo integration with Pendo (beta).
October 2025
Push feedback from Pendo Listen to Salesforce
You can now push feedback from any eligible source in Pendo Listen back to Salesforce. Previously, only feedback submitted from Salesforce could be synced. This update gives you more control over which feedback is visible to sales and success teams. Use the Feedback sources page to turn sync on or off for each source, and optionally include historical feedback during setup. For more information, see Using Salesforce with Pendo Listen.
Gong integration with Pendo Listen
You can now connect Gong to Pendo Listen, allowing you to import customer call recordings as individual feedback items. This integration imports customer calls that contain insights for analysis. Review and categorize transcribed call insights in the same workspace as your surveys, NPS responses, and in-app feedback. Use filters to track trends across spoken and written feedback. For more information, see Connect Listen to Gong (beta).
February 2025
Manage recurring exports
You can manage recurring event and metadata exports from within Pendo. For more information and instructions, see Data Sync event export handling and Data Sync account and visitor export handling.
January 2025
Integrate Jira with Session Replay
You can create Jira tickets based on replay clips with our Jira integration. This allows you to deliver bug reports to engineering teams in Jira that you can also keep track of in Pendo. For more information, see Create an issue from a replay.
HubSpot integration with Pendo Orchestrate
You can automatically send an email created in HubSpot when visitors reach a specific stage in your orchestrated journey. For instructions on how to set this integration up, see Send HubSpot emails from a journey in Orchestrate.
December 2024
Choose join keys for the two-way HubSpot integration
You can use any metadata field in Pendo to connect Pendo visitors to HubSpot contacts and Pendo accounts to HubSpot companies. For more information, see Two-way HubSpot integration with Pendo and Set up the two-way HubSpot integration.
Delete and update your Data Sync storage destination
You can delete your Data Sync storage destination to switch to another cloud storage provider. For instructions, see Set up Data Sync with Google Cloud, Set up Data Sync with Microsoft Azure Storage, Set up Data Sync with Amazon S3 using user access keys, or Set up Data Sync with Amazon S3 using IAM roles.
September 2024
Salesforce User Metadata integration
If you use Pendo for your employees and have Pendo installed on Salesforce, you can set up a direct integration that pulls visitor metadata into Pendo from the Salesforce User object. For more information, see Salesforce User Metadata integration with Pendo. For instructions, see Set up the Salesforce User Metadata integration with Pendo.
Account and visitor metadata exports for Data Sync
Data Sync customers can now create account and visitor exports that send all the account and visitor metadata stored in Pendo to the customer’s cloud storage destination. For more information, see Data Sync account and visitor export handling.
August 2024
Webhook error visibility
We automatically turn off webhooks that result in repeated failed webhook deliveries and send an email notification to prompt you to investigate the issue. You can diagnose recent webhook issues and turn a webhook back on in Settings > Integrations > Webhooks. For more information, see Webhooks.
July 2024
Pendo-hosted GCS destination for Data Sync
As an alternative to sending Pendo data to your own storage bucket in either GCS, Amazon S3, or Microsoft Azure Storage, you can set up a Pendo-hosted bucket in GCS as your Data Sync destination. For more information, see Set up Data Sync with a Pendo-hosted Google Cloud Storage (GCS) destination.
View ideas links to a Jira issue
The Jira integration with Pendo Listen has been updated to include a Pendo section in a Jira ticket that lists linked ideas. When you select one of these ideas, it automatically opens in Pendo Listen. For more information, see Jira integration with Pendo Listen.
May 2024
Integrate Jira with Pendo Listen
You can turn ideas into Jira tickets with our Jira integration. This helps you unify the feedback and prioritization process by using the feedback you've already created in Listen as supporting evidence for engineering tickets. For more information, see Jira integration with Pendo Listen.
Send events from Pendo to HubSpot
You can use our two-way HubSpot integration to send any Page, Feature, or Track Event data to HubSpot as custom events and connect that data with HubSpot contacts. This is an enhancement to last month's release that allowed you to send Core Event data to HubSpot. For more information, see Send Pendo events to HubSpot.
April 2024
Send Core Events in Pendo to HubSpot
A new integration allows you to send up to 10 Pendo Core Events to HubSpot as "custom events", allowing you to use specific Page and Feature usage data in customer health scores and outreach campaigns. For more information and instructions, see Send Pendo events to HubSpot.
New push fields for two-way HubSpot integration
New push fields have been added to two-way HubSpot integration to allow for NPS comments, non-NPS poll responses, and 30 and 90 day time-horizons for select aggregate data. For more information, see Two-way HubSpot integration with Pendo.
February 2024
New Pendo destination in Segment
There is now a Pendo Web (Actions) Segment destination allowing you to receive data from Segment. This destination supports custom CNAME and non-US data centers. This is different from the classic Pendo destination, which had more restricted functionality. For more information, see Twilio Segment integration overview.
January 2024
Two-way HubSpot integration
The two-way HubSpot integration is now generally available as an add-on for all Pendo subscriptions. This integration offers a two-way sync between Pendo and HubSpot, allowing you to pull key visitor and account metadata from HubSpot into Pendo to enhance reporting and segmentation, and to push aggregated product usage and NPS results from Pendo into HubSpot. For more information, see Two-way HubSpot integration with Pendo.
December 2023
Salesforce integration with Pendo Discover (beta)
This integration allows you to submit customer feedback from Salesforce to appear in Pendo Discover and see feedback items from Discover in Salesforce. For more information, see Integrate Salesforce with Pendo Discover.
November 2023
Data Sync with Amazon S3 using IAM roles
October 2023
Two-way HubSpot integration (beta)
A new HubSpot integration launched to a group of closed beta customers offers a two-way sync between Pendo and HubSpot. This integration allows you to pull key visitor and account metadata from HubSpot into Pendo to enhance reporting and segmentation, and to push aggregated product usage and NPS results from Pendo into HubSpot. For more information, see Two-way HubSpot integration with Pendo (beta).
Zendesk messaging integration
Pendo now integrates with Zendesk messaging to deliver chat functionality to your customers as a module in your application's Resource Center. For instructions on how to set up this integration, see Integrate Zendesk messaging with Pendo.
July 2023
Rotating credentials for Data Sync
You can now rotate your credentials using the public API endpoint. For instructions, see the article for the relevant cloud storage service that you're using with Pendo Data Sync: Set up Data Sync with Google Cloud, Set up Data Sync with Amazon S3, or Set up Data Sync with Microsoft Azure Storage.
Pendo Data Sync for Microsoft Azure Storage
We now offer the ability to send your Pendo event data in Avro format to your Microsoft Azure Storage account so that it can be pulled into a date lake or warehouse with a standard ETL process. For more information and instructions, see Set up Data Sync with Microsoft Azure Storage.
June 2023
Retroactive processing in Data Sync
We retroactively update data that you've synced to your warehouse whenever Page or Feature rules are added or changed in Pendo. For more information, see Data Sync export handling.
May 2023
Data Sync for Google Cloud and Amazon S3
Data Sync allows you to send your Pendo event data in Avro format to Google Cloud Storage (GCS) or your Amazon S3 account so that it can be pulled into a date lake or warehouse with a standard ETL process. For more information and instructions, see Set up Data Sync with Google Cloud and Set up Data Sync with Amazon S3.
March 2023
Pendo Data Sync for Google Cloud
Data Sync allows you to export Pendo data to your Google Cloud Storage (GCS) account. For more information and instructions, see Set up Data Sync with Google Cloud.