What's new in Replay

Last updated:

June 2024

U-turn filters and annotations

You can now add U-turns as frustration filters on the Replay Library page, allowing you to filter replays based on U-turn occurrences. When filtering by frustration indicators, you can also view annotations on the player page so that you can more easily find instances of U-turns and identify potential areas of user friction. For more information, see Watch replays.

Improved replay count display

Replays exceeding 5000 are now indicated with a + in the Replays table on the Replay Library page. This addition provides clarity by showing when the count surpasses 5000, reminding you to apply filters to locate specific replays within the available dataset. For more information, see Watch replays.

May 2024

New playback speeds

You can now choose 0.5x and 0.25x playback speeds when watching replays. This allows for more detailed analysis by slowing down replays, helping you better understand user interactions. For more information, see Watch replays.

Suggested replays

You can now view suggested replays on the Replay Library page, which pairs insights with specific replays for you to watch. This helps you quickly identify and understand key user behaviors and pain points without having to sift through numerous replays. By focusing on the most relevant sessions, you can gain actionable insights more efficiently. For more information, see Watch replays.

Frustration filters and annotations

You can now add frustration filters when filtering replays on the Replay Library page, allowing you to filter replays based on rage click and error click occurrences. Similar to event filters, when filtering by frustration indicators, you can view annotations on the player page so that you can more easily find instances of rage and error clicks and identify potential areas of user friction. For more information, see Watch replays.

Tag details on hover in Replay filters

When hovering over a Page or Feature in the event filter on the Replay Library page, you can now view the full name, description, and related metrics, including total interactions, unique visitors, and unique accounts who interacted with the event in the last 30 days. This hover feature is also available when filtering by events in the segment builder. For more information, see Watch replays.

April 2024

Unified player

You can now access the full player experience when viewing replays outside of the replay library, such as from funnels and within the visitor activity log. This enhancement allows for a consistent viewing experience, providing access to visitor and account metadata and the event log wherever you're watching replays. For more information on where you can watch replays in Pendo, see Watch replays.

U-turns (beta)

You can now identify U-turns using the Frustration column on the Replay Library page and in the event log of individual replays. This feature helps pinpoint areas where visitors navigate back and forth between pages, revealing potential inefficiencies or confusion in user experiences. For more information, see Watch replays.

Error clicks (beta)

You can now identify error clicks using the Frustration column on the Replay Library page and in the event log of individual replays. This feature helps you identify potential points of user friction, especially for detecting Features causing JavaScript errors. For more information, see Watch replays.

Copy clip link upon save

When saving a replay clip, the success message now includes a Copy link option to copy the clip URL to your device's clipboard. This update aims to facilitate quicker and easier sharing of clips with others. For more information, see Create replay clips.

March 2024

Rage clicks (beta)

You can now view rage clicks in replays using the Frustration column on the Replay Library page, as well as in the event log of individual replays, to help you find potential points of user friction. For more information, see Watch replays.

Advanced event filters

The Replay Library page now supports advanced event filtering, such as whether a specific guide was seen, a specific Feature was clicked, or a specific Page was viewed or not. This helps you find replays of specific workflows so that you can more easily watch the replays that matter most to you. For more information, see Watch replays.

February 2024

Save clips

You can now save clips from replays, preserving them for up to one year. This helps you build and visually showcase evidence over time for valuable investments. For more information, see Create replay clips.

January 2024

New version requirement

Session Replay now requires you to be on agent version 2.214.0 or above. Prior to this, you had to be on version 2.205.2 or above. For more information about Session Replay requirements, see the prerequisites in Enable Session Replay.

Create replay clips

You can now create and share clips of specific moments in replays with other Pendo users in your subscription. Clips offer a convenient way to highlight and share insights you find in replays. As part of this addition, the former Copy link button is now a dropdown button labeled as Share with two options: Copy link and Share a clip. For more information, see Watch replays.

Find the most active replays

You can now gauge the activity levels of replays by adding the % Active Time column to the Replays table. This helps you quickly identify the most action-packed sessions, ensuring you make the most of your viewing time. For more information, see Watch replays.

View inactive durations

You can now hover over inactive portions of the timeline to view exactly how long a user showed no activity. Inactivity is highlighted in yellow on the timeline. For more information, see Watch replays.

December 2023

Take actions from the event log

You can now tag untagged Pages, open event details, and open related replays from a replay’s event log. This helps streamline your workflow when you want to further analyze the data you see in a replay. For more information, see Watch replays.

View expiration date

You can now view what date a replay is set to expire by adding the Expires On column to the Replays table. This informs you of the remaining time to watch a replay, prompting action to find replays of value. For more information, see Watch replays.

Watched indicator

You can now see which replays you've already watched in the replay library and streamline your browsing experience by sorting the table with the Play column. A replay is marked as "watched" after the playback starts, which changes the value to Rewatch in the table. For more information, see Watch replays.

Inactivity timeout

Replays now automatically end if a visitor is inactive for 30 minutes, ensuring that you're presented with more engaging replays rather than those with prolonged periods of inactivity. This enhancement should also contribute to faster loading times on the player page. Admins can customize this maximum inactivity period on the Replay Settings page, ranging from the default 30 minutes to 1, 4, 23, or 24 hours.

Date ranges include today

The default date ranges (Last 7 Days, Last 14 Days, and Last 30 Days) now include "today", enabling you to view replays captured on the current date, since you last loaded the replay library. This enhancement doesn't apply to the default date ranges on other Pendo pages.

30-day retention

Replays now have a 30-day retention period, offering an extended viewing window compared to the previous 14 days. This change gives you more time to observe and analyze your visitors' interactions with your app. Replays captured on or after November 23 will be retained for 30 days by default, so December 23 will be the first day with 30 days of replays in your library.

Watch replays in Discover (beta)

You can now watch replays of visitors submitting feedback items created through poll responses in Discover, which is currently in closed beta. If you're interested in getting access to our Discover product, join the Pendo Discover interest list

Quick filters

When viewing replays from the Visitor Details and Account Details pages, you're now prompted to select between several quick filters to help you find the most relevant replays: Most recent replays, Most activity, Most-clicked Feature, and Most-used Page. For more information, see Details pages.

Visitor and account metadata

You can now view visitor and account metadata associated with a replay above the event log on the Replay Player page. Use the edit icon to add, remove, or reorder the metadata values. For more information, see Watch replays with the Replay player.

November 2023

Set a starting timestamp

When watching a replay, you can now specify a starting timestamp by adding it to the URL. For example, to start the replay at 32 minutes and 46 seconds, add ?startTime=32m46s to the end of the URL. The timestamp supports hours, minutes, and seconds, and the startTime parameter is case-sensitive. This shortcut is useful for sharing specific points with others or for returning to a particular moment in a replay, while we develop the UI functionality for sharing clips.

If you're viewing a replay outside of the main Replay Player page, use the Copy link button to copy the URL and then paste it, adding the startTime parameter.

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